Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website (us-poolsupplies.com) is available to customers worldwide, excluding Asia and certain remote regions. By using our site, you confirm you are at least 18 years old or using the site with parental supervision.

1.2 Intellectual Property Rights

All content on this website, including product descriptions, images, and logos, is the property of Swimline Store and protected by copyright laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We specialize in pool maintenance products including:

• Accessories & Alternatives
• Balancers & Beaded Liners
• Brushes & Filtration Systems (Cartridge Filters, DE Filters)
• Chemicals (Chlorine & Bromine, Clarifiers & Enzymes)
• Cleaners & Cover Accessories
• Diving Boards & Equipment

We make every effort to display product colors and specifications accurately, but slight variations may occur.

2.2 Product Safety

Pool chemicals and equipment must be used as directed. Customers are responsible for:

• Reading all product labels and instructions
• Using appropriate safety gear
• Proper storage of chemicals
• Keeping products away from children and pets

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email with details.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secured with SSL encryption. You agree to provide current, complete, and accurate payment information.

3.3 Pricing and Taxes

All prices are in USD. International customers are responsible for any customs fees, taxes, or import duties.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

Delivery times are estimates and may vary based on destination and customs processing.

4.2 International Shipping

We ship worldwide except to Asia and certain remote regions. International customers are responsible for all customs clearance requirements.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

• Items are unused and in original packaging
• All parts and accessories are included
• You have the original receipt or order number

5.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Opened pool chemicals (Chlorine & Bromine, Clarifiers & Enzymes, Balancers)
• Used filtration media (Cartridge Filters or DE Filters)
• Custom-cut items (Beaded Liners, Cover Accessories)
• Products marked “Final Sale”
• Used equipment (Diving Boards, etc.)

5.3 Return Process

1. Email [email protected] with your return request
2. Receive return authorization and instructions
3. Package items securely with RMA number visible
4. Ship to: Swimline Store Returns, 2544 Monroe Street, Houston, TX 77026, USA

5.4 Refund Details

• Refunds are issued to original payment method within 3-5 business days after we receive your return
• Original shipping costs are non-refundable (except for our errors)
• Customers are responsible for return shipping costs

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide accurate, current, and complete information during registration and checkout.

6.2 Prohibited Activities

You may not:

• Use our products for any illegal purpose
• Resell our products without authorization
• Attempt to gain unauthorized access to our systems
• Misuse our return policy

7. Limitation of Liability

Swimline Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays caused by shipping carriers or customs
• Improper use of pool products
• Events beyond our reasonable control (natural disasters, etc.)

Our maximum liability for any claim related to our products or services is limited to the purchase price of the item in question.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the site constitutes acceptance of the modified Terms.

9. Contact Information

For questions about these Terms or our products:

Email: [email protected]
Address: Swimline Store, 2544 Monroe Street, Houston, TX 77026, USA